Spotting the trait
What does a person with the urgency trait look like? These people come in many shapes and sizes, but they all seem to be able to understand one thing: what should come next. They complete tasks with amazing accuracy, outperform their peers, have the ability to see things other employees do not, and need little direction. Most of all, they do not take “no” for an answer.
Perhaps the most important aspect of someone with the urgency trait is that he or she doesn’t wait until tomorrow to begin or complete a project. Today is tomorrow.
Celebrating the trait
As a manager, your job is to create and reward the employees who work with a sense of urgency. First, be sure to identify anyone within your practice who indeed possesses the urgency trait. Then don’t be afraid to let everyone know about this person.
Let’s face it, when it comes to performance, all staff members aren’t equal. Some perform better than others — and those with the urgency trait work best. By identifying your best staff members and celebrating their accomplishments, others will notice what they’re doing.
When holding these celebrations, be specific. Identify the things those with the urgency trait have done to gain recognition so everyone knows what it takes to “get celebrated.”
Teaching the trait
Some are born with the urgency trait, others must learn it. Teach your staff to:
- Pay attention to detail,
- Touch documents immediately, not put them aside for later,
- Work with the philosophy, “If you touch it, you own it,”
- Complete tasks in a timely manner,
- Work with a “no excuses” policy,
- Not take “no” for an answer, and
- Believe that all that can be dreamed can be accomplished.
These are just a few of the qualities that can lead to a staff member attaining the trait. You can probably think of other ways to help your staff work more urgently.
Achieving the trait
A staff that works collectively — with a sense of urgency — is more likely to be productive and proactive. Just remember that the whole is a sum of its parts, so work individually with each of your staff members to help them achieve and enhance the urgency trait.