LBMC Employment Partners Visits Cigna
In order to better understand the inner-workings of Cigna’s Customer Service, the LBMC Employment Partners team spent a day at the award-winning customer service facility in Chattanooga. LBMC Employment Partners and Cigna have always had a great relationship and this visit only strengthened the support that we have for each other. We were very impressed with the magnitude of standards that the Cigna Customer Service Representatives are held to. 
In 2008 and 2009 the Customer Service teams exceeded the goals in financial accuracy, processing accuracy, first call resolution, and processing time.
The Customer Service Representatives are equipped with advanced tools and resources to better serve the Cigna members. Just recently, a new system was introduced to streamline information in order to expedite resolution to customer’s questions and concerns. The new system will give even greater consistency with the already exceeded expectations of customer service.
Cigna HealthCare has been recognized for call center operation customer satisfaction excellence for a fourth consecutive year under the J.D. Power and Associates Call Center Certification Program. The Call Center Certification Program distinction acknowledges a strong commitment by CIGNA HealthCare’s call center operation to provide “An Outstanding Customer Service Experience.” Cigna remains one of a select group of health service companies with this certificate. In addition to this outstanding award, Cigna is also the first and only healthcare provider to offer 24/7 customer service capabilities to its members. It is clear that Cigna is determined to providing excellent customer service to their members.
We want to thank Cigna for their hospitality and overwhelming support of LBMC Employment Partners.
Visit the Employment Partners Web page or contact us directly.
LBMC
615-377-4600
info@lbmc.com