Technology continues to evolve and shape the way we interact with each other, and the government sector is not exempt. While trending technologies emerging in government are not earth-shattering innovations, these agencies have taken to applying improved technologies to provide better outcomes for citizens.
Below we will look at the top 5 trends in smart government in 2018
2018 seems to be the year that governments have made automation a top priority. The critical work of government is slowed by the need to file, print, and distribute information, generally in paper form. Staff spend countless hours on simple information retrieval when they could be focused on more efficient tasks that enhance constituent services and meet growing obligations.
With Content Services, such as OnBase by Hyland or Square 9, paper documents and records are eliminated, and easily make information available to those who need it. These platforms provide a clear view of processes and supporting information, from records and documents to emails and notes. With automation, total transparency and the elimination of error-prone tracking systems is easily achieved.
Modernization of Legacy Systems – it’s the law!
President Trump signed the Modernizing Government Technology Act (MGT) into law effective December 2017. The need to update aging technology infrastructure is very well understood, especially when a few agencies are still using technology dating back to the ‘80’s.
Legacy systems do not meet today’s standards of efficiency, security, and cost-effective. And, as technology continues to improve, these aging systems simply cannot keep up.
Connected Cities & IoT
The Internet of Things, or IoT, has become a household name, and is quickly becoming one used in the government sector. There are more and more connected devices available; cars, traffic cameras, streetlights, electricity grids and smart buildings. The potential to use these items are limitless… common uses include meters that transfer data to utility companies to save on energy costs; road sensors that track and manage traffic patterns.
Government has finally listened…people are tired of having to stand in line to obtain important documents. The use of digital government platforms has helped public leaders create a personalized citizen experience by putting more information in the people’s hands. Now, instead of standing in line to renew our auto registration, we can complete it online.
Big Data and cloud technology is quickly becoming more and more advanced. Combine that with advanced algorithms, machine learning and natural language processing, Artificial Intelligence, or AI is allowing government agencies to have foresight and bring about individualized services that will enhance citizen engagement.