Here’s a Human Resources principle that is true for 100% of businesses or organizations in existence: There will be conflict in the workplace. As much as you try to create a positive work environment and keep the peace between employees, conflict in the workplace is inevitable when there are two or more people working together.
The question shouldn’t be, “How do we avoid conflict in the workplace?” Rather, you need to assume there will be conflict, and then prepare for it by asking, “How do we successfully address conflict in the workplace when it happens?”
Whenever we’re working with company leaders who are trying to address an area of conflict in their businesses, there are typically a few principles we encourage them to consider. First, it’s important to identify how critical the conflict might be to your business. Second, it’s important to consider the basic elements of conflict resolution when addressing it. The final thing we remind leaders is that there might be a scenario in which nothing they do will help resolve the conflict (though there are still ways to keep it under control).