Blog

The Road to Succession Needs to be Paved

Business succession planning is the process of creating and implementing a strategic plan for a business designed to combine the emotional and financial needs of the various members involved.

Blog

6 Tips to Improve the Consistency of the Customer Experience

Since it can cost six to 10 times more to get a new customer than to keep an existing one, why wouldn’t a business focus intensely on making sure customers have an amazing experience?