Businesses of all sizes and industries are dealing with communication barriers. Over the past 20 years, the workplace has undoubtedly experienced more change than ever. With the addition of email, mobile phones, mobile workspaces, laptops, tablets, social networking, and even virtual offices, the business world we once knew is over.
Combine all of our technology, and now you have the ability to work from anywhere, anytime, and with people from across the globe, possibly being even more productive than you were before. So with increased ways to communicate, communication should be a simple task between employees and their clients now, right? The answer depends on who you ask.
Millennials feel the more technology the better as they are always on and working. Gen X’ers, who are only one generation older than Y’s, use technology, but see it more as a convenience and are not always connected. Millennials like to email, text and tweet, and sometimes lack in the ability to read non-verbal cues. And then you have Gen X’ers who use these tools, but share much less, which can cause issues with the Y generation who have trouble with tone of voice, pauses and non-verbal cues. This can lead to extreme miscommunication in the workplace.