Sluggish processing, difficulty retrieving files, incomplete information, duplicate work: These are all productivity killers and customer service nightmares for a business just trying to stay competitive. And, yes, automating the management of these documents is tremendously valuable.
But while having a structured repository for your business documents increases productivity, the real opportunity for a business to excel is to drive operational efficiencies by swiftly moving information through your business process electronically. This allows for streamlining cumbersome, manual activities that are typically required but do not provide much-added value to the organization or your customers considering the amount of time spent on them.
In the Enterprise Content Management world, this is called document workflow. And what it comes down to is allowing high-value workers to concentrate on high-value tasks.
For example, think about your hiring process. Having your candidates electronically fill out applications, those applications flowing through a structured review and rating process; and, if further information is requested, gathering supporting documentation (resume, W4, parental consent, driver’s license, background checks, etc.), all driven by a workflow engine that automatically moves to the next step once all required documentation has been received.
Think about having this kind of power spread across your accounting, legal, customer service and sales departments. Having all this information cross-referenced and at your fingertips at the click of a button, and all highly secured according to role, can leapfrog your business to the next level.
Workflow management automates business processes, matching work tasks with the workers best suited to them. Once they’re finished with their work, the task is automatically moved along to the person best suited for the next step.