Every organization has a real need for Enterprise Content Management (ECM). The ability to access the correct version of a document or record is important, but ECM goes beyond that.  It puts content and documents related to organizational processes at your fingertips.  What’s more, those documents remain archived safely and securely.

If ECM is new to your organization, there may still be some confusion surrounding the technology. Hyland Software has compiled a list of the most popular ECM terms and their meanings. Below we will share those 6 terms.

Business Process Management

Business process management (BPM) is the practice of using computer software to assist a business with conducting its work. It allows employees to work smarter by letting the BPM system handle logistics and rudimentary processing, freeing users to focus on more high-value tasks and exception cases. The BPM system ensures that work is handled consistently, and that items arrive where they need to be, when they need to be there. Employees no longer spend time figuring out what tasks they have to do. Instead, they can focus on completing the tasks given to them.

Document Management

Consolidating all of your organization’s core document-centric information into one place, stored electronically, which then makes it much easier for business users to find the documents they need, allowing your business to thrive.

Software Integrations

You want a software solution that fits snugly within your current system, whether it’s an electronic medical record or core banking solution, so much so that your employees don’t even realize they’re accessing the ECM solution. Software solutions that easily integrate with established technology also allow for training ease.

Document Imaging

Document imaging encompasses all of the processes by which paper documents are converted into electronic format, for both business processing purposes, as well as long-term storage.

Converting documents into electronic format allows for multiple persons within an organization to view and make decisions concurrently, makes these documents retrievable from anywhere, anytime, and drastically reduces the amount of physical storage space required to maintain these documents.

Records Management

Assists companies in meeting legal retention requirements, thereby avoiding fines, jail time, unsuccessful audits and all sorts of other problems, from simple record organization to legal discovery.


Workflow automates business processes allowing work to be shared efficiently between workers. Supporting material – transcripts, essays and so forth –in electronic form would follow along and be easily retrievable, freeing the staffer from the low-value task of hunting for the loose paper documentation.