Written by: Jenny Monohan, Program Manager at LBMC Technology Solutions

“Everyone has a plan ‘till they get punched in the mouth.” – This Mike Tyson quote is applicable in so many arenas, both personally and professionally.

We all know that boxers don’t just step inside the boxing ring…many months, even years, are spent diligently training and preparing before they even think of stepping between the ropes. But, despite all that planning and preparation, sometimes…. you get punched in the mouth.  That’s why it’s also just as important to know how to roll with the punches.

From the customer perspective, there are many concerns that arise when beginning a new project, such as, “Who will deliver the product or service and how my product or service will be delivered to my organization? Who will lead the delivery? Who is committed to my success? What methodology or process will be used to ensure success?  What is the experience level of this team?”

Let’s take a look at understanding the importance of who will lead and deliver value to your business – The Project Manager. The Project Manager role is a critical factor in the delivery of any product or service. They are trained and prepared for the challenge and rolling with the punches along the way.

The project manager will:

Understand the big picture and end goal

One of the most important attributes of an effective project manager is the ability to balance the big picture vision of the project, as well as the day-to-day execution details. It is critical that the project manager understands how the vision drives the understanding of the project goals, and the detail tasks drive project execution. Maintaining both the big picture vision and the appropriate level of detail for the size and complexity of the project is necessary to keep the team on track and to meet the defined project vision and goals.

Build Relationships

The Project Manager understands and builds a community within the project team. Establishing a healthy team culture forms trust within the group. When people start talking, listening and understanding each other, communication is improved and productive relationships are developed. This in turn translates into productive and efficient projects…in the long run this can save money and reduce risk.

Communicate and Organize

Effective communication skills and setting the right expectations with all project stakeholders is extremely important. Initial face-to-face communication within the project team to establish the team dynamics and communicating information, including the project sponsor and executive stakeholders are the keys to success.

The Project manager creates a framework and structure by using defined process and tools such as scope of work, project plans, action items, and other tools throughout the project.

Manage Risks

The Project Manager leads the team in mitigating risks and resolution of problems and obstacles. They coach and assist the team with overcoming the various issues and roadblocks with an eye on the end goal.

Manage Change

Change is inevitable in life and in business. The Project manager is prepared to handle the changing needs of the business and technology and integrates change management processes for achieving the desired goals of the customer.

Manage Quality

Managing quality ensures that the product or service meet the user needs that provide value to the business. The project manager drives quality by establishing a structure and process to assist the team in delivering quality products and services in an efficient way.

Another key quality success criteria is integration with business processes, systems and organization. For example, you can’t implement a customer relationship management system that doesn’t integrate with the business process, organization and external users.

Manage Cost

Implementing a cost management structure for projects can help a business keep their over-all project budget under control. The Project Manager must continually monitor project activities and cost as even the smallest change in scope of work can impact both the schedule and cost of a project. The Project Manager’s major responsibility is to incorporate this scope change into the master plan and schedule to figure out the cost and time impacts.

Are you ‘fighting’ to solve a business problem? Contact LBMC Technology Solutions to learn more on how we can help you solve your problem and make a good business better.