LBMC Technology Solutions has helped clients identify opportunities for efficiency and productivity gains as an authorized OnBase solution provider since 2000. In this blog, we’ve gathered our top 15 frequently asked questions (FAQs) for you to dig a little deeper into what OnBase and LBMC Technology Solutions has to offer.

Top 15 Frequently Asked Questions (FAQs) for OnBase

1. How much does OnBase cost?

Our goal is to make selecting and implementing OnBase as easy as possible to maximize your investment. Pricing has been included on our website and includes software and services at very competitive price points.

2. What is the difference between the three levels of OnBase’s subscription?

With Essential, you get the lion’s share and power of the OnBase platform, including the capability to have codeless integrations with the systems you use every day such as Outlook and your ERP system.


With Advanced, you get the added benefit of the latest innovations in Intelligent Automation and Workflow, eliminating manual tasks and giving you increased visibility into your business processes.


With Premier, you experience the true differentiator of the OnBase platform. Rapidly create any number of data applications that you may be managing today in access databases or spreadsheets. 

3. With Premier, do I have to pay a user license for each application?

For example, if I create an HR application for our employees and then maybe an IT Help Desk application, do I have to pay for that user twice?

Great Question! The answer is no and it is here that you quickly see the return on your investment. Once a user is licensed for Premier, they have access to any application you develop on the OnBase platform.

4. I thought OnBase was a Document Management solution. I’m not sure I understand the Rapid Data Application part.

Paper is so 1990’s! We all realize today that “information” flows thru your organization and not just documents. You can take advantage of all of the collaboration, auditing, retention policy management, and workflow and review capabilities that OnBase offers on information that may not even have a document associated with it. There is a real opportunity here to reduce the number of systems you manage and pay for today and migrate those into a single, fully integrated solution.

5. Is OnBase available in the cloud?

Yes! You can purchase OnBase as an On-Premise solution or on the Hyland Cloud. With the Hyland Cloud, you get a secure and reliable infrastructure and Hyland manages freeing you from the worry of server management, licensing, and backups.

6. If I purchase OnBase On-Premise, can I still deliver that as a web-based solution to my employees?

Yes! OnBase gives you the option of multiple clients including a thin client that is zero footprint that will run on Windows, Macbooks, or Chromebooks.

7. How long does it take to implement OnBase?

Depending on whether you select on-premise or the cloud, the system can be set up within a day. What typically drives timelines is on the client-side and is based on the availability of resources, etc. Most solutions can be delivered within three months or less, but the important thing to remember about OnBase is that you can expand the solution and deliver additional value across the organization and applications for the next 20+ years.  

8. Can I use OnBase outside of AP?

Yes, yes, yes!! In fact, for every additional solution you deploy to OnBase, your return on investment only increases. Common use cases outside of AP include HR, contract management, vendor management, new application processing, renewals, and claims in insurance, compliance with annual security assessments, IT support help desks, loan processing, grant management, new student enrollment, etc. Anywhere you have information coming into your organization, manually entering or processing or approving that information, and wanting visibility into that process is a great candidate for OnBase.

9. Does OnBase offer a training program?

Yes. OnBase offers training programs for individuals to achieve certification and support recognition, a community website where you can read about the product and collaborate with other customers, and a premium subscription package to view an entire library of training videos and hands-on activities.

10. What does support look like?

At LBMC Technology Solutions, our goal is to intimately know your business and provide guidance in insight into how technology can assist you as you grow. Based on that level of a relationship, LBMC is your front-line contact for implementation and long-term support including strategic planning. Many of our customers blend this expertise with growing internal staff to become OnBase Administrators to help you maximize your investment in the platform. Whatever level your need is, LBMC Technology Solutions is here to support you.

11. How often are features released?

OnBase typically delivers four feature-driven releases each year. 

12. How is OnBase viewed in the market?

OnBase proudly claims to have a 97% annual customer retention rate with over 15,000 customers around the world. Gartner and Forrester have both named OnBase as a leader in the industry for several years now based on their innovation and customer engagement.

13. I’ve heard the culture is great at Hyland/OnBase. Why is that?

Hyland has been serving customers since 1991 and you are correct, it has a reputation for a family and community culture. Named a Best Places to Work, you will find hard-working employees who know how to have fun and engage with customers at a relationship level. You may find one of the employees going down a slide at corporate offices, or getting a haircut with the on-premise barber, or visiting their children at the onsite daycare facility. Hyland definitely has one of the most unique and best cultures in the industry.

14. Do we ever get a chance to interact with other customers?

Absolutely, this is at the heart of the OnBase Community. Each year, OnBase will host its annual Community Live event where thousands of customers gather to interact with Hyland experts. LBMC Technology Solutions also hosts OnBase Community Events (both onsite and virtually) with customers twice a year.

15. How do I get started?

One of LBMC Technology Solutions’ account executives can set up a time for you to talk with an OnBase expert. This session is designed to learn more about your business and help you navigate the possibilities and considerations needed as you consider ways to make your business even more successful. Contact us today to learn more.

Five Compelling Reasons to Go Paperless

1. Dealing with Catastrophe

Seventy percent of today’s businesses would fail within 3 weeks if they suffered a catastrophic loss of paper-based records due to fire or flood.  Businesses today absolutely must have good disaster recovery plans in place.  Utilizing electronic document management processes and records management practices considerably reduces the time to get your business back online after a catastrophe.

2. Litigation and Risk

Litigation is a major risk for companies and the cost of not knowing where your records are located can be staggering. For instance, one large financial services company paid more than $16 billion in litigation costs over a three-year period.

Every organization needs a records retention schedule with a written policy that determines which documents are created and retained, by whom, and in what location. Employees who don’t adhere to these practices put an organization at risk, especially in times of audit or litigation. Going paperless and using an enterprise content management software tracks processes and ensures employees adhere to policies.

3. Remote Access

Forbes recently projected that within the next five to ten years over 50% of the US Workflow will be working remotely.  Having a system where employees can have remote access to documents, or more importantly, information on those documents wherever they are and whenever they need it will be a crucial strategy for growing companies.

4. Automation

Companies are in the midst of the digital transformation age.  This includes smart devices, AI, and connected applications.  Customers expect higher levels of service and companies are competing and winning these customers when they can optimize organizational efficiency.  Gone are the days where you can take a stack of invoices, drop them in someone’s desk for approval, and then manually key information into your processing systems.  Automation is only possible when you take advantage of best in class practices to maximize efficiency and scalability.  It is clear that companies that manage their content well, gain visibility, control critical processes, and achieve a higher level of excellence.

5. Integration

Information is everywhere and in a multitude of systems.  Historically, software solutions focused on specific areas of functional expertise, developing and supporting systems in a very siloed approach.  Today, companies must be able to successfully integrate these systems to gain better data insights for their organizations and their customers.  It is critical not just to make your paper electronic but to select systems that have this integration in mind.

What’s next?

With OnBase Enterprise Content Management (ECM), for example, you can transform your organization by managing your content, processes, and cases on a single platform. Whether you implement a single departmental solution or deploy solutions across your enterprise, you will increase productivity, reduce operating costs, and minimize risk. Improve your level of service by empowering your employees with the information they need, when they need it.

LBMC Technology Solutions has decades of experience helping customers with this digital transformation.  For more information, contact us.