---
title: "Request for Information"
url: "https://www.lbmc.com/lbmc-certification-services/request-information/"
description: "LBMC Certification Services makes available upon request limited information about certifications we have issued."
site: "LBMC"
type: "Page"
published: "2025-08-19"
updated: "2026-07-30"
---

# Certification Information & Requests

### Complaints and Appeals

Complaints and appeals should be submitted in writing from the complainant or appellant. Submissions should be emailed to [LBMC.ISO@lbmc.com](mailto:LBMC.ISO@lbmc.com) and include:

- Complainant or appellant name and contact details
- Description of the complaint or appeal
- If available, evidence for the complaint or appeal

LBMC will create a record of the submission to track progress to resolution, and will assign personnel not involved in the original audit activity to:

- Evaluate and validate whether the claim relates to audit activities.
- Determine whether a complaint relates to a certified client, then examine the complaint to determine relevance to the effectiveness of the certified management system. Any valid complaint about a certified client will also be referred to the certified client in question.
- Acknowledge, in writing, receipt of the submission.
- Investigate the submission, considering all information submitted and all audit documentation.
- If the investigation extends past 30 days, provide submitter a status update.
- Review decision with Project Lead or above.
- Notify submitter, in writing, of decision. The decision will be explained, and any supporting documents provided. Submitter will also be advised that the response concludes the handling of their submission.

![iso-27001-certified](https://www.lbmc.com/wp-content/uploads/2025/08/iso-27001-certified-150x150-1.jpg)

![ISO Certification Privacy](https://www.lbmc.com/wp-content/uploads/2025/08/ISO-Certification_Privacy-150x150-1.png)

![ISO Quality Logo](https://www.lbmc.com/wp-content/uploads/2026/01/ISO-Quality-Logo-e1768240719357-1024x1024.png)

![ISO AI Cert](https://www.lbmc.com/wp-content/uploads/2026/07/ISO-AI-Cert.png)

## Use of Certification Marks, Logos, and Accreditation Symbols

LBMC issues certification marks corresponding to the relevant standard for which approval has been given, by way of a current Certificate of Accreditation. The certification mark used must correspond to the standard against which the company has been audited and achieved accreditation.

### Download the Policy

[LBMC’s Rules for Use of Certification Mark, Logo, and ANAB Accreditation Symbol (PDF)](https://www.lbmc.com/wp-content/uploads/2026/01/LBMC-Rules-for-Use-of-Mark_Logo_Cert-Symbols.pdf)

## Certification Requests

LBMC maintains a registry of all issued certifications within **the International Accreditation Forum (IAF) CertSearch** database.

To validate certifications issued by LBMC, please visit the [IAF CertSearch](https://www.iafcertsearch.org/) website, where you can search by company name, certificate number, or keyword.

If you cannot locate the information you need through IAF CertSearch, you may submit the request form below.

LBMC Certification Services can provide limited information regarding certifications we have issued, including:

- Certification status
- Applicable ISO standard
- Scope of certification
- Geographic locations
- Geographic areas in which LBMC Certification Services operates

Some information may be withheld at the request of the certified client.

Complete the form below, and a member of our team will respond promptly.