Client Satisfaction
More than a service provider. A partner invested in your success.
Expertise matters. So does the experience of working with your team.
At LBMC, we believe strong client relationships are built through responsiveness, clear communication and a deep understanding of what matters to your business. Our clients expect more than quality work. They expect proactive insight, practical guidance and professionals they can count on as their needs evolve.
That’s why we conduct an annual client satisfaction survey. We ask our clients directly what’s working, where we can improve and what they need from us next. Their feedback helps us strengthen the client experience and holds us accountable to the level of service we expect from ourselves.
The results speak to the strength of those relationships. 84.7% of clients surveyed are promoters of LBMC, compared with an accounting industry benchmark of 62%. Our overall Net Promoter Score is 81.3, compared with an industry benchmark of 55.
81.3%
Net Promoter Score
Industry average: 55%
93%
Average Client Rating
Industry average: 85.7%
84.7%
LBMC Promoters
Industry average: 62%
What clients keep telling us
The five themes that came up most often when clients described why they scored us the way they did.
Professionalism of the Engagement Team
95%
Knowledge and Experience of the Engagement Team
94%
Accuracy and Quality of Work
93.7%
Relationship Team Insights and Guidance
92.4%
Proactive Ideas and Strategies
87.4%
What our clients are saying
“Working with LBMC has been such a great experience for us. From the very beginning, their team brought a level of genuine care and deep expertise that immediately made us feel like we were in good hands. They aren’t just service providers — they feel like a real extension of our own team.”
“LBMC has been an invaluable partner in supporting our PCI and HIPAA compliance programs, consistently providing expert guidance and practical solutions. Their team is highly professional, exceptionally knowledgeable, and always delivers quality work in a timely manner.”
“We value LBMC’s professionalism, responsiveness, and willingness to serve as a trusted compliance partner. Their team consistently provides clear direction and a collaborative approach.”
“LBMC has always been super helpful. I can always count on them for any answers I may have during payroll or any other accounting issues. I cannot imagine doing my job without having them!”
“I would like to give a shout-out to Bruce Beck, who has been incredibly helpful over the past 12 years. His expertise and support have made a significant difference in my experience with LBMC.”
Have questions about working with LBMC?
Tell us about your business and we’ll connect you with the right team.