Culture

LBMC_2021_Certification_GPTW

We created a culture worth talking about; a culture that recognizes our individual hopes, dreams, and even our frustrations. We foster high performance, productivity, positivity, and meaningful connections. We are getting to know each other as more than team members – as human beings who relentlessly support and motivate each other. We are building a culture focused on inclusiveness that values variety of experience and diversity of thought. We are building a team that trusts and supports each other, our clients, and our communities. We are not afraid to work hard, play hard, and drive success for ourselves and our clients.

For our company, high morale is just as crucial as high performance, so we are creating a “one-firm, one-team” environment, working collectively to achieve our personal and professional goals. Encouraging the entrepreneurial spirit, we reinforce and promote a nimble, innovative performance culture that provides world-class systems and development opportunities. We offer a supportive and flexible workplace where our team members never stop learning. We know that culture is not only about what happens at work, but it’s about how work supports your life, too.

LBMC Culture


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What is the culture like at LBMC?

A culture of growth.

We’re serious about helping clients grow, but we can only do that by helping our team members grow, too. To us, growth is a collective initiative – one that requires and benefits the whole.

As one of the top firms in the U.S., we are able to offer you more than just a job; we offer you a future that is as bright as you want to make it. We are expanding our services, clients, team members and reach. LBMC is working diligently to develop a unique, collaborative culture with a focus on coaching and training programs. With an unwavering commitment to developing future leaders in the company.

John Mark McDougal“To me, our future is all about growth. How are we going to grow our business, what clients are we going to serve, what communities are we going to be in? But most importantly, how are we going to grow our team members?”John Mark McDougal, CPA, Audit and Assurance, LBMC, PC

We are initiating smart growth. That is, intentional, measured, and focused on fit. Becoming full-service goes past the services and products we offer – it’s about meaningful relationships and how they drive the conversation. We are refining cross-team collaboration with an advanced infrastructure that houses our experiences and expertise. We are leveraging relationships across the firm and the country as we do by investing in team members through our learning and development programs. We are focusing our efforts on expanding our current client relationships and service offerings. We anticipate their needs and offer advisory as well as compliance/regulatory services. We are expanding our offerings outside of Tennessee to become the primary resource across the Southeast. With the introduction of additional practices and services, we have grown into a full-service advisory practice through cross-team collaboration.

Mark Burnette“What sets us apart is actually our people. There are other firms that offer services similar to ours, but the way that we do it with such a close personal relationship is something that is different than the other firms and allows us to continue growing.” – Mark Burnette, CPA, CISA, CISSP, CISM, CRISC, CCSFP, QSA, Advisory Services Group Leader, LBMC, PC

Growth at LBMC


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Talent

Our inclusiveness gives everyone an opportunity to thrive. We work together and learn form one another, no matter our level of experience. We employ creative strategies to get work done in a more efficient way and engage our teams. We are focused on growing into specialized experts and thought leaders with a market-focused leadership team. We are improving inclusion at all levels and working toward higher team retention and opportunities for advancement, cultivating a team that is engaged and empowered to focus on driving their future and the future of LBMC.

Toya Moore“This is a place that recognizes the strengths of its team members and really wants to do everything possible to enhance those strengths and make this firm the best it can possibly be.”Toya Moore, M.Ed., LBMC, PC

Optimization

Trusting the process starts with improving the process and that’s what we’ll do. Anyone can join the competition and emulate their success. At LBMC, do our research and tweak what we’re already doing and well. We weigh the ROI of new tech, so we can continue to enhance the overall experience for our clients and our team members. With smart investments in people, processes, and technology, we are working to exceed client expectations and stay ahead of the competition. Technology is not taking the place of meaningful interactions with clients and team members. It is used to support our clients’ needs and offer them options to make their journey with LBMC and easy one.

Buck Freeman“Optimization is more than just technology. It’s redefining people’s jobs and streamlining our processes. It’s looking at what we do every day.”Buck Freeman, CPA, Audit and Assurance, LBMC, PC

Client Experience

Together, we are developing an experience that fosters more than just satisfied clients. At LBMC, we rally alongside one another to ensure that each client we work with becomes a raving fan. We’re going beyond exceptional customer service and ensuring that clients enthusiastically share their experiences with the rest of the world. We continue to develop a more sophisticated solution portfolio while maintaining our middle market client focus and helping them with advanced problem-solving and unique solutions. As we build on a culture that support an LBMC client experience, we are developing into advisors that offer excellent compliance services. We are implementing enhanced efforts and increased outreach to stay top-of-mind. We are evolving into the digital new age with consistent client experience across all channels. And we are giving clients the ability to interact with us when they want and how they want.

Suzanne Reed“Client experience is not just client satisfaction; it’s creating that raving fan. It’s creating an environment where our clients know they are first priority, and it’s where our clients become our largest referral sources.”Suzanne Reed, MBA, CMO, LBMC, PC

Client Experience at LBMC


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Women’s Initiative Network

Mission

WIN@LBMC is a community dedicated to attracting, retraining, developing, encouraging and supporting women within LBMC.

Why?

WIN@LBMC is an affinity group led by an employee steering committee dedicated to developing the skills of all female employees at LBMC. The WIN@LBMC steering committee solicits feedback from over 300 LBMC employees to help guide the direction of the group’s development and social activities. We frequently hold networking events, host female leadership panel discussions and participate in industry webinars.

Employees are offered the opportunity to volunteer for steering or communications committee roles within WIN@LBMC.

What is WIN?


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LBMC Young Professionals

Created to foster leadership, promote teamwork and grow community networks, the Young Professionals (YP) Program supports new LBMC employees with ample opportunity for career development and support.

Available to those in the first seven years of their professional careers, we deliver training, coaching and ongoing access to experts and resources. The YPs direct all program aspects, from budgeting to volunteering, allowing them to build their experience. In direct response to YP input, LBMC provides team-building activities, volunteer opportunities and ways to become board members of non-profit organizations.

Because of its success, the program has received global recognition, with top honors from LEA Global. Our YP members develop values and skills for a lifetime.

An illustration of how much LBMC values our people, the Young Professionals Program nurtures top talent that is retained for years to come.

Diversity and Inclusion at LBMC

Commitment to our team members, clients, and the communities in which we work. At LBMC, our mission of delivering the best to our clients and each other every day is rooted in our unique differences.  Our engagement, growth and success are at their best when team members have equal opportunity and are included. Diversity brings value to LBMC by connecting us with our community and driving innovation.

LBMC provides equal opportunities to all employees and applicants for employment. We recruit, employ, train, compensate and promote without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

LBMC Cares

Committed to making our community better.

At LBMC, we place a priority on community, both inside LBMC and outside. Each year, LBMC holds our Lending Hands initiative, which allows employees to choose local non-profit organizations within each of our markets and volunteer throughout one week during business hours. Learn more.